Here’s what you need to know about your new fiber internet service.
After Your Application Is Submitted
1
You’re Added to the List
Your account gets added to a list of accounts that have requested internet and voice services.
This list is passed along to the employees we have hired to run service drops to your home or business.
2
Service Drop Timing is Coordinated by Location
Our employees attempt to install all drops to locations within a specific geographic region rather than skipping from account to account.
The timing of when your application gets submitted to NT Spark may impact their ability to run your drop at the same time your neighbors receive service.
3
Installation
After the service drop is completed, the account is given to our home install crew to finalize the installation.
This company will contact you to select a time that works with your schedule to complete the installation.
An employee will have to enter your home or business to install the equipment you need to receive service.
Please Note
Please understand service installation is not a quick process. We do everything possible to speed things up, but with other accounts requesting service at the same time and multiple potential issues to resolve on bringing service to your location, it may take 2-3 weeks for us to complete the installation. It helps to get your application submitted as soon as possible.
Service Installation
Service Lines
Our employees typically follow power into your home.
Underground
We will mark the existing electric service, come several feet off the service, and follow it to the side of your home.
Overhead
We install our cable under the electric service line running to the side of your home.
Equipment Box
Our employees will also install a small gray box within a few feet of your meter base.
- If you have any other preferences, please contact your local office as soon as possible to let us know.
- Special requests will be considered, but it may delay the activation of your service.
Router
Choose a centralized location within your home for our to install our wireless router.
- A centralized location ensures that our wireless system can reach every square foot of your home or business.
Note
Flags may be provided on request if you wish to mark any existing underground facilities that we need to be aware of. Just drop by your local office to pick some up.
Payments & Billing
Payments
Payments are accepted in the following ways:
Online
Through our electronic payment system
In Person
At any NTEPA office
Bank Draft
Opt-in by completing the authorization form.
Mail
PO Box 609
Houston, MS 38851
Billing
Your account will be billed around the 5th of each month and will be due around the 20th. If you receive your Natchez Trace electric bill via e-mail, the same will be true for NT Spark billing.
NT Spark follows the industry standard of issuing a monthly service bill ahead for fixed services.
Your first bill will include 2 components:
1
Charges for the current month, prorated according to the date the service began
2
The full monthly charge for the next month of service
After your first bill, you can expect your service charge to be consistent month to month.
Internet Speeds
Subscribers that sign up for gigabit service will typically see speeds of 500 to 600 Mbps through a wireless connection and the maximum 1 Gig (1,000 Mbps) speed when plugged directly into our wireless router.
We deploy the latest Wi-Fi 6 technology so what you are getting is the most robust wireless network available on today’s market.
Commercial Services
Large commercial services may have very particular needs that will have to be addressed on a case-by-case installation.
If you think that your account has specific, specialized needs, please provide us with a summary of these needs when you submit your application. We may request a site visit based on your anticipated needs.