Payment Assistance
NT Spark is proud to provide access to Lifeline Benefits to all VOIP and broadband.
Lifeline Assistance Program
Through the Federal Lifeline Assistance Program, East MS Connect subscribers may apply for a monthly credit of up to $9.25 for subscribers with internet service or internet/phone packages. Those with phone service can receive a credit of up to $5.25 a month.
Qualifications
- Income at or below 135% of the Federal Poverty Guideline; or
- Participation in one of these programs:
- Medicaid
- Supplemental Nutrition Assistance (SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- Veterans and Survivors Pension Benefits; or
- Qualify through your child or dependent who is a participant in one of the programs listed above.
How to Apply
You can apply for Lifeline in one of the following ways:
- Online via the FCC’s Qualify for Lifeline webpage
- By mail
- Print your completed application and send it along with proof of eligibility to:
- Lifeline Support Center
PO Box 7081
London, KY 40742
- Lifeline Support Center
If you have questions about your application or would like an application mailed to you, please call (662) 456-3037 or email.
Once approved for the Lifeline benefit, email your approval ID, subscriber account name, residential service address, date of birth, subscriber telephone number, and NT Spark account number to our email box.
You may mail this information to the following address:
Attention: Lifeline Support
PO Box 609
Houston, MS 38851
You also have the option of dropping this information by at your local office.
Lifeline is a service offered as part of a government assistance program and is available only to eligible consumers who qualify through their participation in other government programs or through income. It is a non-transferable service and limited to one benefit per household.